Hello Technology Experts,
Last 1 month I am facing a problem in our Production Server:
Please find the details about the same:
Production instance application server's dialog work process hangs indefinitely.
Users can not do anything and for everyone it hangs.
Our product detail:
SAP ECC.60 EHP7 Support patch 9,
Kernel 7.42 support Patch 101.
Analysis and Actions:
1. I have checked all the work process log files and could not find any reason for the same.
2. Previously, we have seen that all the work processes were waiting for the CRM Server.
Since we are not using CRM server, we have removed this CRM connection in SM59 and SMLG.
3. Still we are facing the same problem of Dialog work processes are getting hung Frequently (2 to 3 times per week).
4. Once we restart the complete SAP instances, then evrything works again for couple of days and again the same situation.
5. I have sent all the Log files, Core dump, SM51/SM66, dpmon screenshots to SAP, but they said , they could not find any reason for Dialog work process hang situation.
6. But they have recommended to go with Enq Split as per SAP note -2119669
Question:
1. Can anyone please let me know whether you have faced similar situation before?
2. And if in case dialog work process waits for some server or process, why all the dialog work processes are getting hung?
3. Is there any configuration in work processes where we can say that when one of the workprocess hangs, then the other process should not wait!!
4. or set the workprocess to wait for particular time, then restart the work process automatically?
fyi.
we will also do the Enq Split this weekend , as suggested by SAP.
Please let me know in case work process trace files needs to be posted for further analysis.
Thank you.
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Regards,
Eswaran